Privacy Policy
Effective Date: January 01, 2025
Last Updated: 07/18/2025
This Privacy Policy (“Policy”) governs how Misticus Mind LLC, a Georgia corporation operating at www.misticusmind.com (“Misticus Mind”, “we”, “us”, or “our”), collects, uses, stores, and shares personal information through our websites, services, platforms, and applications (collectively, the “Services”).
We may update this Policy periodically to reflect legal or operational changes. Any material updates will be posted on this page and, where appropriate, we will notify you via email or in-app messaging.
Our Commitment to You
At Misticus Mind, we believe transparency is essential. You deserve to understand:
- What personal information we collect from you
- Why we collect it and how we use it
- Your choices and rights regarding your information
This Policy explains the various contexts in which we may interact with your data, whether you are simply browsing our website, engaging with our AI-driven tools, or using our enterprise services.
Scope of This Policy
This Policy applies to you if you are:
- A Visitor: Browsing www.misticusmind.com
- A Customer: Using our Services under a contractual or trial relationship
- A User: Acting on behalf of a customer (e.g., employee, representative, or agent)
The nature of personal data we collect — and how we use it — varies depending on your role. Specific details are outlined below.
What Information We Collect
| Role | Information We Collect |
|---|---|
| Visitor | IP address, browser type, device metadata, pages visited, cookies, location data, optional name and email if submitted via forms |
| Customer | Name and email of account holder, billing contact details, payment method, usage logs, and support requests |
| User | Name, email, login metadata, session activity, device information, in-app behavior, usage logs |
We may also collect metadata about how you use our tools to improve functionality, troubleshoot issues, and personalize your experience.
How We Use Your Information
We use your data for legitimate business purposes, including:
- Service delivery and user account management
- Payment processing via secure third-party gateways
- Customer support and technical troubleshooting
- Marketing communications, where permitted by law or with your consent
- Security and fraud prevention
- Product improvement, including analytics and AI model refinement (using anonymized data only)
Artificial Intelligence (AI) and Data Use
Misticus Mind uses AI technologies to power core features such as contract data extraction, natural language querying, and Salesforce integrations. Any data processed by our AI tools is handled securely and in accordance with this Policy.
- We do not use your personal or customer data to train external models
- Data is anonymized or aggregated wherever possible
- All AI-driven processing adheres to CCPA, GDPR, and other applicable laws
Legal Grounds for Processing (GDPR & U.S. Law)
| Type of Data | Legal Basis |
|---|---|
| Visitor Data | Consent, Legitimate Interest |
| Account Registration | Performance of Contract, Legal Obligation |
| Service Usage | Performance of Contract, Legitimate Interest |
| Marketing Data | Consent, Legitimate Interest |
Where required, we obtain your clear, affirmative consent for data use. You may withdraw consent at any time by contacting us or using self-service tools where available.
Your Rights
Under GDPR (EU/EEA Residents):
- Right to Access
- Right to Rectification
- Right to Erasure
- Right to Restrict Processing
- Right to Object
- Right to Data Portability
- Right Not to Be Subject to Automated Decision-Making
Under CCPA/CPRA (California Residents):
- Right to Know (data we collect and share)
- Right to Delete personal data
- Right to Opt-Out of sale or sharing of personal data
- Right to Non-Discrimination
- Right to Correct Inaccurate Information
We do not sell personal data, and we will never discriminate against you for exercising your privacy rights.
Retention of Information
We retain personal data only as long as necessary to fulfill the purposes described in this Policy, including:
- Account servicing and legal compliance
- Business operations such as dispute resolution and analytics
- Data backups and disaster recovery
If you close your account, we will delete your data unless legal retention obligations apply.
Data Transfers & Third-Party Sharing
We may transfer or store data in the United States or other jurisdictions where we or our service providers operate. Appropriate safeguards (such as contractual data protection clauses) are used for international transfers.
We may share your information with trusted service providers for:
- Cloud infrastructure
- Payment processing
- Marketing and analytics
- Support services
We never allow third-party use of your data beyond our service delivery scope.
Security Measures
Misticus Mind takes security seriously. We implement:
- Strong encryption (TLS, AES-256)
- Role-based access controls
- Regular penetration testing and audits
- ISO 27001-aligned security practices
We continuously assess our systems for vulnerabilities and enforce secure data handling policies with both employees and third parties.
Your Privacy Choices
- You may unsubscribe from marketing emails at any time using the link in the email
- You can manage cookies via our Cookie Settings
- California residents may visit Do Not Sell or Share My Personal Information to exercise their CCPA rights
Compelled Disclosure
We may disclose personal data:
- When required by law, subpoena, or legal process
- To protect rights, safety, or property of you, us, or others
- To enforce our terms or respond to legal claims
Contacting Our Privacy Team
Misticus Mind LLC
11600 Atlantis Place, Suite D, Alpharetta, Georgia 30005
Email: admin@misticusmind.com